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Strategy

Innovation

Contracting for Research & Development (R&D) and the Emergence of the Fee-for-Service Model

by Solon Moreira, Thomas Maximilian Klueter, Aman Asija

One of the primary hurdles encountered by small, innovative companies and startups is the arduous task of advancing new technologies beyond their initial stages...

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Robotic arms making tree

Retail

Consumer Behavior

Retail Reimagined: A Blueprint for Trauma-Informed Customer Experiences

by Jennifer L. Stevens, Stacie F. Waites, Tyler Hancock

Trauma alters consumer behavior, especially in retail spaces. This research identifies specific triggers within retail environments that may re-traumatize...

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Asian young woman shopping in supermarket

Management

Innovation

Tesla's Approach to Innovation Culture

by Michael J. Provitera, Mostafa Sayyadi

In our consulting experience at a training seminar for BHP Billiton managers in Sydney, Australia in 2023, we asked them to list the characteristics of an...

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Tesla CEO Elon Musk

Leadership

Human Resources

You May Not Be a Liar, but Are You Worth Listening To?

by Anthony M. Gould, Jean-Etienne Joullié

Within workplaces, deployment of words and phraseology is the most consequential medium through which executives establish their reputation – a point also...

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Businessman listening to colleague while working together at workstation in office

International Business

Medical Tourism Motivations: An Integrated Framework Encompassing Source and Destination Characteristics

by Joydeep Biswas, Shabbir Husain R.V. , Sanjeev Varshney

This study introduces a holistic model integrating factors from the destination country, source country, and the characteristics of medical tourists, forming a...

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Digital generated image of huge red travel case stylized as airport terminal with planes around on white background.

Case

Retail

International Business

Shein vs. Uniqlo: Will the Winner Take it All?

by Rohit Kumar, Shubh Majumdarr

A lot has changed in the business of making fashionable clothes during the last two centuries. The world has witnessed a handful of fast fashion companies...

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Shein stand during 'Ensaios de Carnaval da Anitta' show at Memorial da America Latina

Marketing

Consumer Behavior

360° Customer Centricity

by Francisco J. Quevedo

CRM, CXM, Customer Service and Sales should not be considered as separate, fragmented processes. CRM is relational and data-driven, CXM is experiential, aimed...

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Management

Human Resources

Exploring the Great Resignation – Implications and Strategic Measures for Business

by Deepanjana Varshney

One of the triggers of the pandemic in the corporate sector has been the spree of people resigning from their jobs across the business sectors from 2021...

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Isometric group of businessmen carrying piles of documents in cardboard boxes

Entrepreneurship

The Heart of Entrepreneurship

by Masoud Karami, Stuart Read

In its struggle to model the phenomenon, entrepreneurship research has investigated the central role of entrepreneurs, resources, and opportunities without...

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Businesswoman explaining strategy to colleagues while writing on glass at IT company

Case

Strategy

Disney’s 100 Years of Magic, Strategic Milestones, and Recipe for Growth: How Long Will It Last?

by Rohit Kumar, Esha Upadhyay

The Walt Disney Company has grown from a small studio to become one of the world’s largest and most diversified media and entertainment companies. It has...

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disney logo

Leadership

Human Resources

Executive Insights: The Indelible Influence of the COVID-19 Pandemic – How Do Leaders and Managers Deal with This New Reality

by Aditya Simha, Fariss T. Mousa

This interview article examines and describes some of the lasting and indelible influences and effects of the recent COVID-19 pandemic on work life and...

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Workstations in empty high tech office

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