The 178-year-old British travel giant, Thomas Cook Group PLC, ceased operations on September 23, 2019, due to compulsory liquidation. This case study delves into whether management complacency and strategic failures, ignoring warning signs, led to the demise of this once-prominent travel group. Drawing data from diverse sources, the study aims to analyze critical factors contributing to Thomas Cook's collapse comprehensively. Intended for MBA, BBA, and PG courses, the study fosters a collaborative environment, strongly encouraging group analysis on leadership, decision-making, mergers, acquisitions, business models, and technology innovation. The case study explores vital issues together and seeks to answer pertinent questions about Thomas Cook's strategic decisions and potential salvaging measures.
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Rayees Farooq
Sohar University, Oman
Rayees Farooq is an Assistant professor of business at Sohar University in Oman. He holds a doctorate in knowledge management from Lovely Professional University, India. Before joining Sohar University, he was a postdoctoral fellow in knowledge management at the Indian...
Debasis Dash
Narsee Monjee Institute of Management Studies, India
Dr. Debasis Dash is an Indian Navy veteran. In his 29 years of illustrious service in the armed forces, he served on board various Indian Naval ships, submarines, and establishments as a surface-to-air missile specialist, including a staff instructor and trainer tenure...
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