This case study examines the digital transformation of Big John's Books, a used bookstore in Lethbridge, Alberta, Canada. By implementing an inventory management system that requires minimal intervention and leveraging data mining techniques, the bookstore aims to uncover hidden values within its extensive inventory. The modernization project will also enhance the business’s online presence, improve operational efficiency, and boost customer satisfaction. Through these efforts, the bookstore expands its market reach and ensures its competitiveness in the digital age.
