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In this paper we integrate the literature on decision quality with considerations specific to boards of directors. In order to maximize the value of their decisions, boards of directors must look beyond their legal obligations and incorporate business ethics and the latest developments in social, scientific and managerial learning on governance and decision-making processes. Organizations will benefit from identifying an internal staff member who can fill the role of Decision Quality Officer (“DQO”) to advise the board on decision quality on an ongoing basis. We summarize some of the factors affecting board decisions, and explain the benefit of designating a DQO. Finally, we propose topics for a board policy on the role of a DQO.

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Andrea Marino

Andrea Marino

Andrea Marino is a corporate attorney who counsels for-profit companies and non-profit organizations regarding law, governance, policy and operations. She has served 11 years as in-house counsel, partnering with the CEO, board and staff, bringing dimensions of law...

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Wayne Eastman

Wayne Eastman

Rutgers Business School

Professor Eastman has published articles in business ethics, management, and law journals. His academic research program focuses on business ethics, with emphases on how moral emotions help people solve social games, solution concepts for two-person games, ideology, and...

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