Drawing on research in branding and consumer behavior, this paper examines situations in which a lack of fit in Corporate Social Responsibility (CSR) activities can lead to unintended negative consequences. Various suggestions for managers are discussed, such as focusing on CSR activities that fit well with the brand, communicating fit to consumers, and matching what the brand says about CSR to what it actually does.
About Rutgers Business Review
About Us
Alokparna (Sonia) Monga
Rutgers University
Alokparna (Sonia) Monga is Professor of Marketing at the Rutgers Business School– Newark and New Brunswick and faculty fellow at the Rutgers Institute of Corporate Social Innovation. She has a PhD in Marketing from the University of Minnesota, an MBA from Lancaster...
Related articles
Marketing
Brand Management
Consumer Behavior
The Future of Marketing: Interview with Andrea Terrassa, Global COO Dentsu Creative and COO Dentsu Americas
by Francisco J. Quevedo
In the context of the 5th Annual RBS Marketing Summit, we interviewed the opening keynote speaker, Andrea Terrassa, Global COO of Dentsu Creative and COO of...
Climate Change
Infrastructure
Sustainability
Iberdrola's Roadmap to Successful Energy Transition
by Shubh Majumdarr, Abhinav Jindal , Shilpee A. Dasgupta
Iberdrola, the Spanish electric utility's successful energy transition over the past two decades, is a veritable tour de force. Its roadmap to success can serve...