In modern companies, measuring and control suppliers’ performance is a difficult - but fundamental - task. The adoption of inappropriate supplier performance measurement systems can generate undesired supplier behaviors, that can negatively affect buyer (and supply chain) performance. This paper reviews and addresses the main challenges connected to supplier performance management activities, and proposes a framework – the Strategy, Technology, and Approach model – that prescribes the main aspects to be considered for an effective design, use, implementation, and review of these systems.
Vieri Maestrini is Corporate Strategy Manager at Snam S.p.A., one the biggest European energy infrastructure company. He holds a Doctorate in Management Engineering from Politecnico di Milano and, during his academic career he has conducted extensive research, teaching...
EADA Business School
Davide Luzzini is Full Professor at EADA Business School, Barcelona. He is also adjunct professor at MIP Graduate School of Business (Italy). Previously he held a position as Associate Professor at Audencia Business School (France) and Zaragoza Logistics Center‐MIT...
Florida International University
Andrea Patrucco is Assistant Professor at Florida International University College of Business. He is also adjunct at MIP Graduate School of Business (Italy), Universidad de Las Americas (Ecuador) and Swiss School of Business and Management (Switzerland). His research...
Supply Chain Management
by Melda Ormeci Matoglu
In today’s supply chains, there are a lot of uncertainty. The proliferation of products, build-to-order, shorter order-to-delivery cycles, and increased...