Victor Glass is Director, CRRI Scholar, and Professor of Professional Practice - Finance and Economics, Rutgers Business School - Newark and New Brunswick, Rutgers University. Prior to joining Rutgers, Dr. Glass was Director of Demand Forecasting and Rate Development at the National Exchange Carrier Association. For almost thirty years, he was responsible for forecasting demand and setting switched and special rates for more than 1100 telephone companies. He was heavily involved in access restructure, universal service reform, and new access services. He is the lead author of many business and academic studies. Dr. Glass earned his MBA in marketing and finance, and Ph.D. in economics from Columbia University.